Last updated: 1 October 2026
This privacy policy explains how Melbourne Flooring collects and uses your personal data when you visit our website, send us an enquiry, or contact us by email or phone. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Melbourne Flooring is the data controller responsible for your personal data.
- Melbourne Flooring Contractors Limited, registered in England and Wales, company number 03448811. Registered office: Welbeck House, 69 Loughborough Road, West Bridgford, Nottingham NG2 7LA.
- Address: Unit 2 Brookside Road, Ruddington, Nottingham NG11 6AT
- Phone: 01159 456 555
- Email: sales@melbourneflooring.co.uk
What personal data we collect
When you use our enquiry form, we collect:
- your first and last name
- your email address
- your phone number
- the content of your message, including any project details you choose to give us
When you contact us by email or phone, we collect the details you give us, such as your name, contact details, company name and information about your project.
We do not use analytics or tracking tools on this website, and we do not knowingly collect special category data. Please do not include sensitive personal information in your message.
Why we use your data and our lawful basis
- To respond to your enquiry and prepare quotes: where you are asking us about our services, we process your data to take steps at your request before entering into a contract. Where you contact us on behalf of a business, we rely on our legitimate interests in responding to business enquiries.
- To carry out work for customers: if you become a customer, we use your data to perform our contract with you.
- To keep appropriate business records: we rely on our legitimate interests and, where applicable, our legal obligations (for example, tax and accounting records).
We do not use your data for marketing unless you have asked us to, and we never sell your data.
How long we keep your data
- Enquiries that do not lead to work are kept for up to 2 years from our last contact with you, then deleted.
- If you become a customer, we keep your details for as long as needed to provide our services and for up to 6 years after our work ends, to meet legal, accounting and warranty requirements.
Who we share your data with
We only share your data where necessary, with:
- Our website hosting and email providers, who store and deliver website enquiries and emails on our behalf. Our website is hosted in the UK.
- Google, when you choose to view the Google Map on our contact page (see below).
- Professional advisers or authorities, such as our accountants, insurers, or where required by law.
These organisations may only use your data as needed to provide their services or as required by law.
Cookies and the Google Map
Our website does not use analytics, advertising or tracking cookies. Our fonts are hosted on our own server, so no data is sent to third-party font services.
WordPress may set essential cookies when website administrators log in. These are not set for ordinary visitors.
Our contact page includes a Google Map. The map is only loaded after you give your consent. Once loaded, Google may collect information such as your IP address and set cookies, and may transfer data outside the UK. Google’s use of this data is covered by the Google Privacy Policy. If you do not consent, the map will not load and no data is sent to Google. You can change your choice at any time using the cookie settings on our website.
Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you
- ask us to correct inaccurate or incomplete data (rectification)
- ask us to delete your data (erasure)
- ask us to restrict how we use your data
- object to our use of your data where we rely on legitimate interests
- ask for your data to be transferred to you or another organisation (data portability)
- withdraw your consent at any time, where we rely on consent (for example, for the Google Map)
There is normally no charge for making a request, and we will respond within one month.
How to contact us
To exercise your rights or ask a question about this policy, please contact us:
- Email: sales@melbourneflooring.co.uk
- Phone: 01159 456 555 (8:00am to 5:00pm, Monday to Friday)
- Post: Melbourne Flooring, Unit 2 Brookside Road, Ruddington, Nottingham NG11 6AT
Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.